Learn how Intercom implemented Honeycomb’s distributed traces to learn about production
Kesha Mykhailov, Product Engineer at Intercom joins Honeycomb Developer Advocate Jessica Kerr, and Account Executive Michael Wilde to discuss how Intercom uses distributed traces to streamline their observability workflows, allowing their product engineers to learn about and from their production to increase Intercom’s resilience.
- Why Intercom made the shift to observability
- Leveraging distributed traces to get the most power of your telemetry
- Managing the internal cultural change and trace adoption